At Path and Patio, we want you to be completely satisfied with your purchase. Our returns process is straightforward and customer-focused. This policy explains how to return items, get refunds, and what to expect throughout the process.

How to Process Your Returns

You have 28 working days to return products you’ve bought from Path and Patio. We’ll accept your return when:

• The items are in a resalable condition without signs of use or damage
• You include all original packaging, manuals, and accessories that came with the product
• The products come back in their original box with protective packaging intact

Handling Returns for Faulty or Missing Items

Let us know about any faults or missing parts within 14 calendar days, and you’ll receive a full refund or replacement. For faulty items, we’ll refund both the product cost and your delivery charge. If you want to return correctly supplied items, we won’t be able to refund your original delivery costs. We recommend checking your items promptly upon delivery to identify any issues.

Return Shipping Guidelines

When shipping your return:

• Package your items securely to prevent damage during transit
• Include your order number and contact details inside the package
• Keep your proof of postage until we confirm the receipt
• Consider using a tracked delivery service for valuable items

Understanding Our Restocking Fee

We may apply a 30% restocking fee (calculated from the original sale price) for items ordered in error. We’ll assess each return individually to determine if this fee applies. This helps us cover the costs of inspection, repackaging, and returning items to stock.

Special Order Returns

Special orders, which are typically custom-ordered or non-stock products, are outside our standard returns policy. Before initiating a return, call us at 01626 337760 to discuss your specific case.

Where to Send Your Returns

Send your returns to:

Path and Patio
Unit 14, The Old Ciderworks
Abbotskerswell
Newton Abbot
Devon
TQ12 5NF
United Kingdom

Your Consumer Rights and Returns

This returns policy adds to your statutory consumer rights, which remain unaffected. Under UK law, you have certain protections when shopping online, including the right to return items within 14 days of receipt.

Cancelling Orders Before Dispatch

You can cancel your order before shipping without any cost. If you’ve already paid, you’ll receive a full refund. To cancel, phone us on 01626 337760 or email info@pathandpatio.co.uk. We process cancellation requests promptly to prevent unnecessary shipping.

Our Order Processing Timeline

We process and dispatch all orders placed before 2 p.m. the same day by 6 p.m. This quick turnaround means you should check your order carefully and contact us immediately if you need to make any changes.

If you have any questions about returns or our policy, contact our customer service team by phone or email. We’re here to help make the returns process as smooth as possible.