General Information

You can receive your order at any address, provided you include your payment card’s registered address during checkout. Most items require a signature upon arrival, except for letterbox-sized packages sent by post. We recommend keeping your receipt for your records.

Your shipping charges appear automatically when you add products to your basket. You’ll see the total cost before completing your purchase. For bulk orders, please contact our customer service team for specific delivery details and rates.

While we typically dispatch your order the next working day, please allow up to three working days, depending on product availability and scheduling. Small packages may arrive through Royal Mail. Our carriers operate between 7 a.m. and 6 p.m., but we cannot specify exact arrival times.

We determine available shipping services based on your order contents and postcode. We don’t ship to P.O. boxes or shipping agent addresses. For Northern Ireland, Scottish Highlands, and offshore locations, additional delivery times may apply.

We choose the most suitable carrier for your items. Your order might arrive in separate shipments to maintain product quality during transport. Once dispatched, you’ll receive tracking information via email to monitor your delivery status.

While we work hard to meet estimated dates, we cannot accept liability for costs or losses arising from delays. Product risk transfers to you upon receipt. Please inspect all items upon delivery and report any issues within 24 hours.

Postage

You’ll pay a single shipping fee per order—the highest applicable rate based on your items and chosen service. This charge is calculated automatically when you add products to your basket. Free delivery options may be available for orders over certain values.

Force Majeure

At Path and Patio, we are not liable for shipping failures, delays, or product damage caused by events beyond our reasonable control. Delivery times may be extended during peak seasons or adverse weather conditions.

Returns and Collections

Please see our dedicated returns policy page for return delivery details. We can arrange for the collection of large items, with charges varying depending on your location and the products involved.