Shipping and Delivery

The shipping and delivery faq section covers all your questions about receiving orders. Discover available shipping methods, expected delivery times, and how to track your package. Curious about expedited shipping or international options? These faqs offer the details you need. You’ll also learn what steps to take if your package arrives late or damaged. With this guidance, you’ll stay informed and know exactly what to expect when your order is on its way, making sure your delivery goes smoothly from start to finish.

  • Q What should I do if my order arrives damaged or missing items?
    A

    If your order arrives damaged or with missing items, please contact our customer support team immediately at info@pathandpatio.co.uk or 01626 337 760. We will investigate the issue and arrange for a replacement or refund as needed.

    • Q How do I report a damaged delivery?
      A

      If your delivery arrives damaged, take photos of the damage and contact us within 48 hours of receipt. We will assess the situation and arrange for a replacement or refund​.

    • Q What should I do if my order is missing items?
      A

      If you notice that items are missing from your order, check the packing slip to confirm if any products were back-ordered or shipped separately. If this isn’t the case, contact our support team immediately, and we will investigate.

  • Q How do I track my order?
    A

    You can track your order by logging into your account on our website. Simply go to the My Account section, navigate to Orders, and select the order you’d like to track. If tracking is available, you’ll see the status and any tracking information provided by the courier. If you encounter any issues, feel free to contact our support team at info@pathandpatio.co.uk for assistance.

    • Q Where can I find my tracking number?
      A

      Your tracking number will be included in the shipping confirmation email you receive after your order has been dispatched. If you can’t find this email, check your spam folder or log into your My Account section to view the tracking information under your order details.

    • Q What should I do if my tracking information isn’t updating?
      A

      If your tracking information isn’t updating, please allow 24–48 hours for the courier to update their system. If there’s no progress after that time, contact the courier directly or reach out to our support team for further assistance.

    • Q Can I change my delivery address after placing an order?
      A

      If your order hasn’t been dispatched, we can update your delivery address. Contact us as soon as possible with the new details. Once your order is in transit, we may not be able to make changes.

  • Q How much does shipping cost?
    A

    Shipping costs depend on the size, weight, and destination of your order. Standard shipping is usually calculated at checkout, while express or next-day shipping incurs additional charges. For more detailed pricing, contact us at info@pathandpatio.co.uk.

    • Q Are there any free shipping options?
      A

      We offer free standard shipping on orders over a certain amount. Please check our website for current promotions and free shipping thresholds

    • Q Does shipping cost vary based on location?
      A

      Yes, shipping costs will vary depending on your delivery location, the size and weight of the order, and the shipping option you select. For an exact quote, enter your delivery details at checkout​.

    • Q How can I reduce my shipping costs?
      A

      To reduce shipping costs, consider consolidating your orders into fewer, larger shipments to reach the free shipping threshold, or choose standard delivery instead of express options.

  • Q What are Path and Patio’s shipping options?
    A

    Path and Patio offers several shipping options depending on your location and the size of your order. Standard shipping typically takes 3–5 business days, while express shipping is available for quicker delivery. For more information on shipping costs and delivery times, contact us at info@pathandpatio.co.uk.

    • Q How long does standard delivery take?
      A

      Standard delivery usually takes 3–5 business days for most domestic orders. Delivery times may vary based on your location and the availability of the product. For real-time updates, you can track your order once it has been dispatched

    • Q Do you offer next-day delivery?
      A

      Yes, we offer next-day delivery on select items if your order is placed before a specified cut-off time. Please check the product page or contact customer service to confirm availability​.

    • Q Can I choose a specific delivery date?
      A

      We do not currently offer the option to select a specific delivery date. However, for large or bulk orders, you may be able to arrange a delivery window by contacting our support team.

    • Q Do you offer international shipping?
      A

      Yes, we ship internationally to select countries. Shipping times and costs will vary depending on your location. For a full list of countries and estimated shipping times, please refer to our International Shipping section on the website.